“The purpose of bureaucracy is to devise a standard operating procedure which can cope effectively with most problems. A bureaucracy is efficient if the matters which it handles routinely are, in fact, the most frequent and if its procedures are relevant to their solution. If those criteria are met, the energies of the top leadership are freed to deal creatively with the unexpected occurrence or with the need for innovation. Bureaucracy becomes an obstacle when what it defines as routine does not address the most significant range of issues or when its prescribed mode of action proves irrelevant to the problem.”
and:
“Moreover, the reputation, indeed the political survival, of most leaders depends on their ability to realize their goals, however these may have been arrived at. Whether these goals are desireable is relatively less crucial.”
Kissinger, Henry. American Foreign Policy: Three Essays. New York: W.W. Norton & Company Inc. 1969.
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