‘This shift toward marketing, in the broad sense of that term, isn’t just about bank tellers. More legal work is done by smart software, but cultivating client relationships has never been more important. Some functions of medical assistants are being automated, but hospitals and doctors are still trying to improve the patient experience and reach new customers. Amazon Inc. warehouses use robots to pull goods down off the shelves, but someone has to persuade consumers to buy the stuff.’
I’m sure this will strike some people as deeply unfulfilling, others as threatening, and others as just fine.
I think automation is the key word, here. Many tasks you do are repetitive, and the hardware and software is being developed to automate many of these tasks depending on complexity, feasibility and profitability where big business and technology meet (current revenue streams are directed by big players into areas where it’s too expensive and too costly not to compete (or try), and by start-ups trying to enter markets and disrupt).
This innovation shows up in our daily lives bit by bit, as consumers, as users, and as employees, but also in more personal and intimate ways (finding love online, suddenly having access to a book that changes your life etc.)
We already live within thousands of years of good and bad design all around us, and that is continuing, just perhaps more rapidly at the moment.
As to personal, social and political consequences, I’m reminded that old ideas die hard. Many I see as worth conserving.
It’d be nice if Americans were competing more robustly with India and China in producing people ready to hit the ground running in STEM fields, but we’re doing alright.
It’d be really nice if American universities’ humanities and social science departments weren’t dealing with the postmodern and ideological problems of radical liberation politics.
Hold on, keep learning, and don’t lose sight of the important things.